Why Choose RingMaster?
There must be a better way to maintaining Oracle E-Business Suite
Since 1998 we have built products upon the premise “there must be a better way.” We started in your shoes—installing, upgrading, implementing, customizing, patching, cloning, testing, and supporting the Oracle E-Business Suite. We’ve done our character building exercises of 100 hour weeks, weekends, nights, and nightmares. We have been Developers, DBAs, IT Directors, QA Specialists, Support Analysts with Oracle, Project Managers, DBA Managers, Business Analysts, CTOs, etc. We have the perspective from all sides, bottom to top, and zoomed in to zoomed out. You, your team and results are what matter to us.
The Holistic Approach
Unlike the folks in the big glass towers overlooking the San Francisco Bay, RingMaster Software takes a holistic attitude towards its products. Our products are systems built with benefits for the entire IT Department. The tower people’s products for system maintenance are utilities with only one user and one single purpose in mind. They fail to see the downstream involvement of your team, the controls that are necessary and efficiencies that can be gained organizationally.
In the real world, maintenance tasks have a common set of issues, related activities and information that is necessary to others in the IT Department. It is possible to automate and systematize the related tasks and make information accessible with appropriate controls and safeguards.
We Focus on You and Your team
Best Practice Training
Our products come with training tailored to your organization’s needs. Our on-site training session takes into consideration the skills and needs of your staff and organization. It incorporates all people maintaining, supporting, testing and managing the Oracle E-Business Suite to garner the best use of the product and benefit IT wide.
Our real-world experienced Customer Advocates teach you the best practices of maintaining the Oracle E-Business Suite within each product’s focus area and how to incorporate the use of the product into your organization’s day-to-day activities and procedures.
Installation is usually completed in a couple of days and training is two days. Then, you are up and on your way to being more productive with minimal interruption.
Our real-world experienced Customer Advocates have received accolades from our customers. They are here for you. They will lend you an ear, give you advice, fix your problem and share pet stories.
A self-service internet-based support system provides the backbone for tracking our issues, and providing answers to you. It also has a knowledge base from which you can look up answers and FAQs yourself.
Did You Know Newsletter
Every other month you will receive our “Did You Know?” newsletter from us with tips and tricks, news and refresher information on using our products. It has information for everyone--IT Directors, DBAs, Business Analysts, etc.
How can we help?